Privacy Policy

1. Commitment to Privacy
We are dedicated to safeguarding the personal and financial data of our clients and visitors. By opening an account or using our website, you agree to the collection and use of your personal information as outlined in this policy. For the purposes of the Data Protection Acts 1988 and 2003, the data controller is Avan Trade (“we”, “us”, “our”).

2. Information We Collect
We collect personal data needed to open and manage your account, process transactions, and ensure compliance. This includes:

  • Identity and contact information

  • Demographic details (e.g., birth date, occupation)

  • Financial background and trading experience

3. How We Use Your Data
Your information is used to:

  • Verify your identity

  • Set up and maintain your account

  • Enhance your user experience

  • Offer relevant products, services, or promotions

4. Sharing with Affiliates and Partners
We may share limited data with trusted affiliates and partners to provide services or marketing opportunities aligned with your interests. These parties are bound to use your information only as agreed upon.

5. Third-Party Disclosures
We do not sell or lease your personal information. We may disclose your data only:

  • When required by law

  • To protect our rights

  • To third-party service providers under strict confidentiality and security terms, including processing outside the EEA

6. Data Security
We use SSL encryption, secure servers, and strict access protocols to protect your data. While we take all precautions, internet transmission is never completely secure. You are responsible for keeping your account credentials confidential.

7. Responsibility Disclaimer
Links to external or co-branded sites are outside our control. If you choose to interact with them, your data will be governed by their privacy policies.

8. Marketing Communications
We may contact you with product and service information unless you opt out. You can update your communication preferences at any time through Client Services.

9. Cookies and Tracking
Cookies enhance website performance and help secure your account. Pixel tags may be used to track site usage, but do not collect identifiable personal information.

10. Your Rights
You have the right to access, correct, or restrict the use of your data. A processing fee of up to €5.00 may apply. Contact us in writing to make a request.

11. Updates
This Privacy Policy may be updated periodically. Continued use of our services constitutes acceptance of any changes. Please review the policy regularly for updates.


 

Refund and Cancellation Policy

General Terms
All trading operations are calculated automatically. Any trade executed outside of these parameters may be canceled at our discretion. We do not support arbitrage or scalping methods—such activity is considered unauthorized.

Refund Eligibility

  • Refunds apply only to unused funds.

  • Losses from trading are not refundable.

  • A complete set of KYC documents is required for a refund request.

  • Refunds will be processed to the original deposit method within 7 business days (excluding transfer fees).

Final Notes
We reserve the right to deny refunds if unauthorized trading is detected, or if sufficient documentation is not provided within the stated timeframe.

Our proprietary trading platform is built for simplicity and power – offering an intuitive interface, real-time market insights, and access to a wide range of instruments including forex, cryptocurrencies, and more. Whether you’re a beginner or a pro, it’s everything you need to trade with confidence.

Moonrock is is authorised and regulated by the Canadian Financial Industry Regulatory Authority, registration number 865947

Moonrock is authorized and regulated under the European Financial Security with reference number 986354

Company number 09979410

Registered office address
Montrose Dolwen Road, Llysfaen, Colwyn Bay, Wales, LL29 8AZ

Company type
Private limited Company

Incorporated on
1 February 2016

E-mail
[email protected]

Number
+447520644760

© 2025 · MoonrockLTD · All rights reserved ·